Where PE-backed service platforms lose the demand they already paid for
calls produced a live, front-line referral to a sibling brand. The best referral anywhere in the sample: “call a plumber.”
calls produced a written recap verifiably received before hang-up. 36 of 49 never asked for an email.
brands asked to see the $8,500 competitor quote the caller offered to email over, twice, while on the line.